The corporate front desk and the internal help desk are becoming faster, smarter and always on. New data from RingCentral and ServiceNow shows AI systems handling inbound calls and resolving IT tickets at scale. AI’s New Front Desk One significant example of artificial intelligence moving into the customer experience layer is the rapid adoption […]The post Front Desk and Help Desk Are Now Manned by AI appeared first on PYMNTS.com.

InComm Payments and SKUx announced Friday morning (Feb. 27) a strategic partnership to improve how digital payments are distributed for humanitarian aid and other applications for emerging markets. The announcement lands as disaster recovery funding faces tighter scrutiny, shifting more responsibility to state and local agencies. The companies said they will pair InComm Payments’ […]The post InComm Payments and SKUx Launch Blockchain Aid Payments Platform appeared first on PYMNTS.com.

Watch more: What’s Next in Payments With Paymentus’ Nicole Haskins The FinTech landscape has overindexed on innovation. But in an operational landscape defined by automation, predictive analytics, and invisible payments, the most important innovation in financial technology may ultimately be an attitudinal one. “My word of the year is ‘service,’” Nicole Haskins, director of […]The post Making Digital Payments Feel Human Is Next Competitive Edge appeared first on PYMNTS.com.

Nearly one-third of millennials depend on transactional payouts from gig work and tips as their main source of income, replacing traditional paychecks with a piecemeal approach to earning that demands instant access to money. This finding from the PYMNTS Intelligence report “Instant Payouts: The New Paycheck for a Real-Time Economy” highlighted a shift in […]The post One-Third of Millennials Now Rely on Gig Payments and Tips as Primary Income appeared first on PYMNTS.com.

When it comes to the Amazon-Walmart competition, grocery has become a key battleground. Why? It’s the closest thing U.S. retail has to a weekly subscription. Win the cart, and you earn repeat trips and durable customer habits. That’s why recent consumer-tracking data showing Walmart’s grocery penetration at a record 72% of U.S. households lands as […]The post Grocery Battle Shifts to Loyalty as Walmart Dominates and Amazon Expands Digital appeared first on PYMNTS.com.

Watch more: What’s Next In Payments With Mastercard’s Mark Barnett Strategic narratives in payments can come with some loaded words. Artificial intelligence, institutional blockchain and real-time rails are routinely positioned as the decisive forces shaping the next cycle. Mark Barnett, global head of small and medium enterprises at Mastercard, told PYMNTS during a conversation […]The post Mastercard: Small Business Growth Hinges on Using Tech Better, Not Chasing Trends appeared first on PYMNTS.com.

Blockchain-native capital marketplace Figure Technology Solutions saw its Consumer Loan Marketplace volume double year-over-year in the fourth quarter. The volume rose 131% over that period to reach $2.7 billion in the fourth quarter, the company said in a Thursday (Feb. 26) earnings release. Figure Connect, the company’s blockchain-based marketplace for private credit that was […]The post Figure Doubles Consumer Loan Volume and Adds Auto Lending appeared first on PYMNTS.com.

Klarna said Wednesday (Feb. 25) that the number of people using its app on a daily basis rose by 53% over the past year and now stands at 9 million. The company said in a press release that this growth demonstrates more frequent use of Klarna’s banking, spending and shopping services as customers make […]The post Klarna Hits 9 Million Daily Users as New Bank Features Take Hold appeared first on PYMNTS.com.

The RealReal’s latest earnings message is less about a single quarter’s sales tally and more about how the luxury reseller thinks artificial intelligence can rewire the work behind every listing, from deciding which sellers to pursue to getting more items authenticated, described and priced fast enough to meet demand. On the Q&A portion of […]The post The RealReal Expands AI Push as Luxury Buyers Spend More appeared first on PYMNTS.com.

Comptroller of the Currency Jonathan Gould said Thursday (Feb. 26) that he will consider sharing the unredacted bank charter application of World Liberty Financial, the decentralized finance company co-founded by members of the Trump family, with the chairman and the ranking member of the Senate Banking Committee, Sens. Tim Scott, R-S.C., and Elizabeth Warren, D-Mass. […]The post OCC May Give Senators Warren and Scott Access to Trump Bank Application appeared first on PYMNTS.com.